Job summary:

The Business Intelligence Analysts aims to provide a continuous access to critical & combined information & analysis through a common business intelligence platform (Power Bi) offering value, trust and business insights to the company & to the clients in an easy & fast way of action planning & decision making.

Key Responsibilities:

The responsibilities for the position include: 

• Collect, transfer, load & share data in an automated way from multiple different sources avoiding human interference 

• Ensuring the accuracy & consistency of data, as well as the need of on-time & multi-dimensional level reporting 

• Attend recurrent & ad-hoc internal & external meetings, reviews and presentations • Contribute to PSP / DMAIC sessions with data and suggestions 

• Contribute to the onboarding of new team members acting as mentor 

• Participate to agile teams & workgroups by contributing with data, facts and suggestions 

• Report back to management the outcome of his / her actions, tasks, highlights eventual risks & opportunities and proposes preventive and / or corrective actions 

• Support the continuous improvement effort of the company by contributing with ideas & data, sharing experience, participating to workgroups and initiatives 

• Be positive and proactive and have a desire for applying continuous improvement processes 

• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security. 

• Adhere to Internal and External Standards as those released by the Steering Committees (if applicable). •Attend recurrent trainings published by the Client/Company on a regular basis.