Company Description:

Teleperformance, the leading outsourced Contact Centre provider, has a current vacancy for the System/Identity Analyst to join our IT team.
The successful candidate will mainly be involved in the Business-as-Usual operation of the Systems team (2nd and 3rd Line). This consists of handling incoming requests via Service Desk, email, chat and being a contact point for the rest of IT. Pending skills, experience and training, there is an opportunity to participate in other responsibilities of the Systems team. This could include the implementation of new solutions, maintenance of live infrastructure, decommission of old systems and provide professional support and knowledge of Teleperformance IT systems to internal business units and clients. The successful candidate will help maintain the optimal operational environment of the Teleperformance IT Systems by regular monitoring and manage logs for auditing purposes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document):

• Manage directory services such as Active Directory (AD) and Azure Active Directory (AAD), including user and group management, schema extensions, and replication.
• Manage the end-to-end lifecycle of user accounts, including provisioning, deprovisioning, and access reviews, to ensure compliance with security policies and regulatory requirements.
• Implement and configure single sign-on solutions using technologies such as Azure AD, Okta, and Google Workspace to streamline authentication and access to applications and resources.
• Deploy and manage multi-factor authentication solutions to enhance the security of user authentication processes and protect against unauthorized access.
• Implement and enforce privileged access management controls to restrict and monitor access to sensitive systems, applications, and data.
• Establish federated identity trust relationships with external partners and service providers to enable seamless and secure access to shared resources.
• Develop and enforce access control policies and role-based access controls (RBAC) to restrict access to resources based on users' roles, responsibilities, and least privilege principles.
• Integrate identity and access management solutions with other IT systems and applications using APIs, connectors, and automation scripts to streamline processes and enhance efficiency.
• Respond to security incidents and access control violations promptly, conducting investigations, implementing corrective actions, and documenting incident response activities.
  
  Mandatory Technical Skills:
• Fluency in English Is a Must as you will be reporting and dealing with foreigners
• Proven experience in identity and access management, with expertise in technologies such as Active Directory (AD), Azure Active Directory (AAD), Google Workspace, JAMF, and Okta.
• Strong understanding of identity and access management principles, including authentication, authorization, and auditing.
• Experience with single sign-on (SSO) solutions, multi-factor authentication (MFA), and privileged access management (PAM).
• Knowledge of directory services administration, including user and group management, schema design, and LDAP integration.
• Experience with cloud identity and access management platforms such as Microsoft Identity Platform, Google Cloud Identity, or Okta Identity Cloud.
• Knowledge of mobile device management (MDM) solutions such as JAMF Pro for managing user identities and access on mobile devices.
• Familiarity with identity federation protocols such as SAML, OAuth, and OpenID Connect.
• Strong networking skills, including TCP/IP, DNS, DHCP, and VPN technologies.
• Knowledge of scripting languages such as PowerShell for automation and task orchestration.
• Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues.
• Excellent communication and interpersonal skills.
• Willing to work 24*7 shifts.

Educational Qualification:

• Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• A minimum of 5+ years of hands-on experience in designing, implementing, and managing identity and access management solutions to ensure the security and efficiency of our IT infrastructure.
• A minimum of 5+ years of hands-on experience in designing, implementing, and managing identity and access management solutions to ensure the security and efficiency of our IT infrastructure.

Recommended Certifications:

Relevant certifications such as Certified Identity and Access Manager (CIAM)