Hotel Reservation Agent will be Responsible for:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room types.
- Verify availability of room type and rate.
- Follow sales techniques to maximize revenue. Input and access data in the reservation system.
- Processing payments and sending confirmation details to customers.
- Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Proven experience in the hospitality or travel industry. Excellent in English.Bachelor's Degree.Excellent written and verbal communication skills.Customer-service Experience.Data entry experience.