- Maintain and support point of sale and back office systems
- Support new store openings, functionality enhancements and upgrades
- Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
- Provide first level support to customers’ requests
- Perform diagnostics of customer issues
- Resolve customer issues by troubleshooting over the phone with customer contacts
- Refer customer issues to upper level support when necessary
- On site diagnose, repair and upgrade hardware or software as necessary
- Ensure accurate documentation of all calls handled
- Perform follow-up call-backs with customers
- Keep up to date on all Service Desk processes and troubleshooting procedures
- Negotiating with Consultants and Suppliers for Services and IT Equipment
Minimum 2 years of help desk support experience is a must; support experience in POS systems will be a plusExcellent command of English (both written and verbal),Strong knowledge of Windows server/client operating systems, PC hardware and local area networkingKnowledge on SQL and MS Dynamics and AX applications.Preferable having previous experience in the retail sector.Ability to work in a multinational environmentAble to travel frequently locallyExcellent troubleshooting skillsExcellent customer service and interpersonal skillsAbility to think logically and work within a team environmentTeam player and strong in communication