• Maximize departmental profitability through the sale of labor and parts to enhance After Sales revenue. 
• Increase departmental efficiency and profitability in line with Company objectives. 
• Identify areas for improvement in After Sales processes and implement necessary changes. 
• Develop and implement strategies to increase customer satisfaction and retention. 
• Ensure proper handling of customer complaints and provide effective solutions. 
• Stay updated on industry trends and best practices in After Sales service. 
• Collaborate with sales and marketing teams to enhance overall customer experience. 
• Participate in the development of After Sales service policies and procedures.
• Drive a collaborative and dynamic planning process proactively by comprehending the work that needs to be accomplished in line with the capacity and capability of the wider team. 
• Fulfill managerial duties by overseeing project utilization and employee efficiency.
• Promote improvement and consistency among the After Sales team to enhance overall group performance.
• Revise and analyze reports to identify the reasons for any deviations and offer recommendations to resolve problems. 
• Create initiatives to achieve and enhance customer satisfaction by maintaining continuous communication channel to gather valuable feedback on service quality for the whole group. 
• Oversee the activities of After Sales teams in service centers to guarantee the fulfillment of department’s established goals.
• Develop and implement effective strategies to ensure the customers’ expectations are met and increase returns.
• Develop and provide optimum support and service processes; tools and systems which serve the business to maintain quality.
• Develop service centers process and increase productivity.
• Cultivate strong relationships with relevant parties through meetings, ensuring dealer standards are upheld, and complying with systems and procedures.
• Ensure compliance with all general rules and company policies when carrying out job duties.
• Follow up on the team performance and solve any raised issues in the assigned branches/ brands.
• Communicate with all related Departments to maintain smooth workflow and solve any related issues.
• Train, motivate, and lead after sales teams to achieve targets, set objectives and follow up on results.
• Maintain an up-to-date knowledge of job operations by conducting research and participating in educational seminars, programs, talks, etc.
• Provide periodic reports to management on all after sales activities

 

B. Engineering degree or relevant field.+15 years of experience in automotive industry.Previous experience as an After Sales Director in the Automotive Field.Proven After sales executive experience, meeting and exceeding targets.Proven experience in Spare parts with B2B and B2C customers.Ability to communicate, present and influence all levels of the organization, including executives and C-levels.Demonstrated experience in the management of Aftersales Services department in a target driven role.Experience in implementing change and development of processes to increase efficiencies.Have a strong drive for results and the determination to deliver according to plan.Proven ability to drive the After Sales process from plans till implementation and achievement.Proven ability to position Parts products against competitors.Demonstrable experience as head of After Sales, developing client-focused, differentiated and achievable solutions.Excellent listening, negotiation and presentation skillsExcellent verbal and written communications skillsStrong mindset for meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.Have an inquisitive mind with a keen eye for detail and will strive for world class performance, promoting innovation, teamwork and people development.