- Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, network, and system issues promptly and efficiently.
- Install, configure, and maintain hardware and software components, including operating systems and business applications.
- Assist in the setup and configuration of computer systems.
- Collaborate with other IT team members to identify and implement solutions to recurring issues and improve system performance.
- Document and maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
- Conduct system upgrades and patches, ensuring systems are up-to-date and secure.
- Provide training and guidance to end-users on technology-related topics, such as software usage and best practices.
- Stay current with industry trends and advancements in technology to enhance skills and knowledge.
Bachelor’s degree in information technology, Computer Science, or related field preferred.Minimum of one to two years of experience in a technical support or help desk role.Proficiency in troubleshooting hardware, software, and network issues.Experience with Windows.Strong communication and customer service skills with the ability to explain technical concepts to non-technical users.Knowledge of Active Directory, Microsoft Office, and other productivity tools.Familiarity with remote desktop support tools and ticketing systems.Ability to work independently and collaboratively in a fast-paced environment.Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.