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Remote Technical Support Representative

Full Time
Egypt , Cairo
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Job Details

Experience 1 to 5 years
Salary 25000 - 30000
Employment Full Time
Education جامعي (بكالوريوس / ليسانس)

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Escalate complex issues to higher-level support teams as needed.
  • Document customer interactions and resolutions in a ticketing system.
  • Provide solutions to customer issues and follow up to ensure resolution.
  • Maintain a high level of customer service and professionalism at all times.
  • Troubleshoot and diagnose technical issues related to hardware, software, and networking.

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