Customer Interaction:

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate information regarding products, services, and company policies.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

Order Processing:

• Assist customers in placing orders and processing transactions.
• Track orders and ensure timely delivery.
• Handle returns, exchanges, and refunds in accordance with company policies.

Technical Support:

• Provide basic troubleshooting support for products.
• Escalate complex technical issues to relevant departments.

Sales Support:

• Upsell and cross-sell products and services.
• Inform customers about promotions, new products, and special offers.
• Assist in maintaining customer records and updating customer information.

After-Sales Service:

• Follow up with customers post-purchase to ensure satisfaction.
• Manage warranty claims and repair requests.
• Coordinate with the service department to ensure timely resolution of issues.

Feedback and Improvement:

• Gather customer feedback and report it to management for continuous improvement.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Administrative Tasks:

• Maintain detailed records of customer interactions, transactions, and complaints.
• Prepare reports on customer service activities and after-sales performance.