As Trainer, You Will…
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required
As Trainer, You Have…Must be a Graduate.Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferredExperience in customer service trainingExperience in coaching and mentoring Knowledge of existing and emerging training methods and toolsKnowledge of call center systems, ACD/IVR and performance statisticsStrong verbal and written communication skills, including presentation skills Strong analytical and problem solving skillsAbility to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovationAbility to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint)Valid travel documents for international travelPlease share your CV to +917659852615 Brawny Sam Karzee