Do you have a passion for helping others and a knack for solving problems? Are you fluent in Portuguese and eager to build a career in customer support? If so, we want to hear from you!
We are searching for a dedicated and enthusiastic Portuguese Customer Support Representative to join our growing team. In this role, you will be the first line of support for our Portuguese-speaking customers, providing exceptional service and ensuring their satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide clear and accurate information about our products and services.
- Troubleshoot and resolve customer issues efficiently.
- Document customer interactions and maintain accurate records.
- Escalate complex issues to the appropriate team when necessary.
- Continuously learn about our products and services to stay up-to-date.
- Contribute to a positive and supportive team environment.
Qualifications:
- Native or fluent proficiency in Portuguese and English.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- A customer-centric focus with a commitment to exceeding expectations.
- Ability to work independently and as part of a team.
- Proficient in using computers and common customer service software (a plus).
- Bachelor's degree (preferred) or currently enrolled in an undergraduate program.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Gain valuable customer service experience and develop your skills.
- Be part of a team that is passionate about providing exceptional service.
If you are a highly motivated and customer-focused individual with a passion for the Portuguese language, we encourage you to apply
Language Skills:B1 or B2+ Language level in Portuguese (required).Education:Bachelor's degree (preferred) in any field, or currently enrolled in an undergraduate program.Experience:Customer service experience (a plus, but not mandatory).Skills:Excellent written and verbal communication skills in Portuguese and English.Strong problem-solving and analytical abilities.Customer-centric focus with a commitment to exceeding expectations.Ability to work independently and collaboratively as part of a team.Proficiency in using computers and common customer service software (a plus).Qualities:Positive, empathetic, and professional demeanor.Highly motivated and self-directed with a strong work ethic.Excellent time management and multitasking skills.Ability to learn quickly and adapt to new situations.