Do you have a passion for helping others and a knack for solving problems? Are you fluent in Portuguese and eager to build a career in customer support? If so, we want to hear from you!

We are searching for a dedicated and enthusiastic Portuguese Customer Support Representative to join our growing team. In this role, you will be the first line of support for our Portuguese-speaking customers, providing exceptional service and ensuring their satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide clear and accurate information about our products and services.
• Troubleshoot and resolve customer issues efficiently.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate team when necessary.
• Continuously learn about our products and services to stay up-to-date.
• Contribute to a positive and supportive team environment.

Qualifications:

• Native or fluent proficiency in Portuguese and English.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• A customer-centric focus with a commitment to exceeding expectations.
• Ability to work independently and as part of a team.
• Proficient in using computers and common customer service software (a plus).
• Bachelor's degree (preferred) or currently enrolled in an undergraduate program.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Gain valuable customer service experience and develop your skills.
• Be part of a team that is passionate about providing exceptional service.

If you are a highly motivated and customer-focused individual with a passion for the Portuguese language, we encourage you to apply