Overview: Join the dynamic team for a leading eCommerce business dedicated to delivering exceptional customer service.
Responsibilities:
- Handle inbound and outbound customer calls with professionalism and empathy.
- Assist customers with inquiries, orders, and product information.
- Resolve customer issues and escalate complex cases as needed.
- Provide exceptional service to ensure customer satisfaction and loyalty.
- Utilize CRM software to document interactions and maintain customer records.
- Meet and exceed performance targets for call quality and resolution time.
Qualifications:English Proficiency is a must.Previous experience in a call center or customer service role preferred.Excellent communication and interpersonal skills.Ability to multitask and work in a fast-paced environment.Problem-solving skills and attention to detail.Proficiency in MS Office (Excel).