Company Description
Partners Outsourcing is a pioneering call center and business process outsourcing (BPO) company located in Cairo, Egypt. With over 10 years of experience, Partners Outsourcing provides quality services that support the growth and success of organizations globally. The company specializes in Lead Generation, Appointment Setting, and Ping Post, emphasizing both efficiency and quality in its operations.
Role Description
This is a full-time on-site role for a Call Center Team Manager. The Offshore Team Manager will be responsible for overseeing and managing the day-to-day operations of the telemarketing team. This includes supervising the team, setting targets and goals, providing training and guidance, and ensuring the team meets performance standards. The Call Center Team Manager will also be involved in strategic planning, data analysis, and fostering strong customer relationships.
QualificationsAnalytical Skills, Business Planning, and Communication skillsSolar Experience PreferredTelemarketing experience is a MUSTExperience in sales operationsLeadership and team management abilitiesExcellent English verbal communication skillsAbility to work in a fast-paced and target-driven environmentStrong problem-solving and decision-making skillsMUST have experience working with offshore call centers. (US market)Working hours 4 PM to 12 AM