- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Bachelor's degreeProven experience as a telesales representative or other sales/customer service roleGood knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints