- Support end-users and IT equipment and systems
- Support Backup and recovery solutions
- Desktop/laptop setup, configure and troubleshooting
- Printers installation and troubleshooting
- Software installation and troubleshooting
- Installing and maintaining hardware and computer peripherals.
- Server management and use of backup & restore tools
- Troubleshooting networking and connection issues.
Experience in MS Windows Server and Active Directory administrationUnderstanding of networks, TCP/IP protocols, most common networking devices and services (firewalls, proxy servers, VPNs.Microsoft Operating SystemsKnowledge of email and collaboration platforms (e.g.: Office 365, Exchange, G-workspace)Solid track record of troubleshooting and resolving complex technical issues