- Handle all incoming calls of the call center.
- Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls.
- Provide best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
- Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
- Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
- Escalate problems & provides relevant feedback to the right channels
- Contribute to the Upselling of Onecard Products and Services.
Males only will be considered.0-2 years Experience.Excellent English both spoken and written.Very good computer skills.Strong Customer Orientation.Strong communication, listening & interpersonal skills.Flexibility & ability to work in a team.Self-confident with professional behavior & attitude.High sense of time management.