Objectives:
-Manage daily workflow within the customer service department
-Create and track customer service goals
-Supervise a team of customer service representatives
-Hire and onboard new customer service employees
-Assist in developing an effective customer loyalty program
-Document all interactions with clients
Responsibilities:
-Receive and implement customer feedback to improve the quality of service
-Manage daily progress in meeting important business metrics
-Generate detailed reports on customer interactions
-Provide additional upskilling or learning opportunities for team members
-Oversee the budget for the customer service department
Skills and qualifications:-Demonstrated experience in customer service-Strong understanding of customer service software-Clear verbal and written communication skills-Familiarity with management techniques and CRM'S-Ability to meet and exceed customer needsPreferred qualifications:Interpersonal skillsProblem-solving skillsAbility to maintain customer confidentialityAbility to work collaborativelyOther Requirements:* College degree or above* More than 7 years "Managerial Level".