- Handle inbound and outbound calls, emails, and live chat inquiries promptly and professionally.
- Identify customer needs and provide appropriate solutions, escalating complex issues to higher-level support when necessary.
- Maintain a deep understanding of company products and services to assist customers effectively.
- Accurately enter and update customer information in the company’s database.
- Adhere to company policies, procedures, and regulatory requirements.
Proven experience as call center Very good in English is a mustWorking knowledge of MS OfficeExcellent communication and negotiation abilitiesPositive attitude and a willingness to learn.