- Record and process customers’ claims selecting the most appropriate approach based on predefined options.
- Liaise with other units to solve any complaint within the requested duration.
- Respond to basic and advanced customers’ issues such as inquiries, exchanges, and complaints; escalate appropriately.
- Enter relevant information into the system after each contact with a customer to ensure that the company has quality data to enable effective customer retention.
- To provide the business with concise reports with regards to quality-of-service highlighting areas of improvement.
- Search for the required information through the available resources
- Making Surveys
- Follow up and respond to social media sources.
Bachelor’s degree in administration or any other similar field.Experience in customer service will be an assetProficient in EnglishWorking knowledge of MS OfficeTech savvy with knowledge of telephone equipment and relevant computer programsOutstanding communication and negotiation abilitiesAbility to work under pressure