Client Relationship Management:
- Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
- Understand clients' business needs, objectives, and challenges to provide tailored solutions and services.
- Regularly communicate with clients through meetings, emails, and calls to ensure their needs are being met.
Account Growth and Retention:
- Identify opportunities to expand the scope of services provided to existing clients.
- Proactively address any issues or concerns clients may have to ensure high levels of client satisfaction and retention.
- Develop and execute account plans to achieve client goals and drive business growth.
Performance Tracking and Reporting:
- Monitor and report on the performance of client accounts, including key metrics and outcomes.
- Prepare regular reports and presentations for clients, highlighting progress, successes, and areas for improvement.
- Use data and feedback to continuously improve account management practices and strategies.
Client Onboarding and Training:
- Guide new clients through the onboarding process, ensuring they are familiar with the company's products and services.
- Provide training and support to clients as needed to help them maximize the value of the services provided.
- manage accounts of onboarded clients
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roleExperience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation, and presentation abilitiesStrong verbal and written communication skills