- Anti-Malware Management: Ensure compliance with applicable laws, regulations, and industry standards in the use of anti-malware protection tools. Support internal and external audits by providing documentation that demonstrates compliance and the effectiveness of our malware protection strategies.
- Microsoft Teams Administration: Oversee the Microsoft Teams environment to ensure it meets our organization's needs for communication and collaboration. Manage Teams settings, policies, and integrations with other Office 365 services. Ensure the creation and management of Teams and channels align with our internal collaboration standards and practices.
- Issue Diagnosis: Utilize standardized questioning and troubleshooting techniques to diagnose IT issues, determining the appropriate level of support required, whether at Level 1 or through escalation.
- Monitoring and Reporting: Monitor IT systems and applications for any issues, perform basic administrative tasks, and report on incident trends to support the continuous improvement of IT services.
- Compliance and Security: Assist users in complying with IT policies and procedures, enforce password policies, and promote the adoption of security best practices.
- Wi-Fi Performance Monitoring, Troubleshooting, Support, and Administration: Oversee the performance of our Wi-Fi network, troubleshoot issues, provide support, and manage the Wi-Fi infrastructure to ensure reliable and secure connectivity.
- Manage the Azure environment to ensure performance and reliability.
- Monitor service health, automate operational tasks, and optimize service performance.
- Administer Office 365, including user management, email, and collaboration settings.
- Configure and manage M365 E5 services, ensuring advanced security features like ATP and DLP are effectively utilized.
- Implementation and Deployment: Oversee the installation and configuration of new systems, including both hardware and software components. Ensure systems are set up correctly and are ready for operational use.
- Maintenance and Upgrades: Schedule and perform system maintenance, upgrades, and patches to ensure the technology remains robust and up to date.
Proven experience as a System Administrator, Network Administrator or similar roleBSc/Ba in Information Technology, Computer Science or a related discipline; professional certification Certified Azure Administrator Associate (AZ-104) or equivalent experienceExperience in Office 365 administration and configuration3-5 years of relevant experienceGood communication skills and a strong sense of ownershipProficient in English