- Handle reservation inquiries from potential guests.
- Provide information on room types, amenities, and pricing.
- Assist guests with booking accommodations.
- Deliver outstanding customer service throughout guests' stay.
- Accurately process reservations in the booking system.
- Address guest inquiries and concerns promptly and professionally.
- Collaborate with other departments to meet guest needs.
- Maintain records of reservations and interactions.
Excellent written and verbal communication skills in English.Strong customer service orientation with a commitment to excellence.A keen eye for detail and a dedication to data accuracy.Ability to work effectively within a team or independently.Proficiency in reservation and hotel management software.Flexibility in working hours, including evenings, weekends, and holidays.Prior experience in the hospitality industry is advantageous.