#Concentrix+Webhelp is hiring for a financial service account customer service agents.
- Salary 15K Gross Salary - Customer service experience is preferred
- Rotational shifts
- Social and Medical insurance
- Transportation to the nearest drop-off point ????????
- Location: Fifth Settlement
Job Description:
• Manage customer contacts regarding a product or a service based on 2 large kinds of activities: customer service oriented and commercial oriented.
• Handle the customer's demands and complaints according to a specific procedure
• Direct the customer towards appropriate services if necessary
• Ensure the follow-up of contacts and customer files (data input, contact report...)
• Realize additional sales (according to the project) b- Commercial orientation: prospection and sales
• Understand the technical specificities, the argumentation, and product advantages
• Consult clients or prospects on suggested products and/or services
• Sell products and/or services in respect of existing regulation
• Follow up on contacts and customer files (data input, contact report...) through databases
• Achieve qualitative and quantitative objectives defined by the hierarchy
• Master the business knowledge, tools, and client procedures
• Alert his/her hierarchy in case of a dysfunction
• Make suggestions and give feedback
• Respect confidentiality requirements, IT security, and internal regulations
• Respect quality standards (ISO, NF345, LRS)
Fluency in English is a MUSTGRADS