- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
Proven work experience as a community managerExperience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)Ability to identify and track relevant community metrics (e.g. repeat attendance at events)Excellent verbal communication skillsExcellent writing skillsHands on experience with social media management for brandsAbility to interpret website traffic and online customer engagement metricsKnowledge of online marketing and marketing channelsAttention to detail and ability to multitaskBSc degree in Marketing or relevant field