IT Supervisor Duties and Responsibilities

• IT Supervisors must handle a variety of tasks in order to satisfy all of their core responsibilities in areas of computer systems analysis, installation, maintenance and upgrades.

Install and Maintain Computer Systems 

• IT Supervisors generally run the IT team that initially installs a company's internal network and computer systems. They analyze a company's technology needs, develop systems and software, implement hardware and software, conduct tests and maintain ongoing operations of all systems.

Upgrade Existing Technology

• It is typically up to IT Supervisors to evaluate a company's systems and determine the need for upgrades. They monitor information about upgrades to specific systems and schedule upgrades as needed.

Ensure Data Recovery

• In emergency situations, it is imperative that companies have a data recovery system in place. IT Supervisors are typically responsible for creating a disaster recovery plan for corporate data and systems. IT Supervisors also assess data risk factors.

Manage IT Staff and Operations

• From hiring and training staff to setting work schedules and establishing department procedures, IT Supervisors are generally responsible for all aspects of the operations of an IT department. They arrange for ongoing staff training and professional development, create work assignments, assemble installation teams, oversee Help Desk operations and perform employee evaluations.

IT Supervisor Skills

• IT Supervisors should display stronger than average communication, analytical, organizational and problem solving skills to be successful in this field. They should be team-building leaders who possess time management and troubleshooting skills and a thorough understanding of computer systems and functions. Knowledge of business operations, such as financial and personnel management, is important. A deep understanding of project management practices and processes, such as scheduling, budgeting and meeting deadlines, is crucial for IT Supervisors.

In addition to these important skills and abilities,employers typically seek IT Supervisors with the following capabilities:

• Knowledge of computer operating, software and other systems.
• Understanding of most recent computer system upgrades.
• Integrating new and upgraded systems.
• Monitoring systems operations and make recommendations as needed.
• Developing technological procedural and operations manuals.
• IT staff ion and training.

The IT Supervisor toolbox should contain various tools that allow them to successfully perform all job tasks. If you are interested in a career as an IT Supervisor, you should be capable of using the following:

• Business management software - finance, management, HR and other relevant business management software can be effective tools to help IT Supervisors succeed in non-technical duties associated with this position.
• Management reporting - IT Supervisors should be able to produce coherent reports and manuals outlining department procedures, upgrade processes, budget development and other areas of responsibility.
• Project management tools - from using scheduling practices to effective team building methods, project management software and online tools can be crucial to the success of IT Supervisors.