وظائف help desk

Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk users targeted questions to quickly...

We are looking for Mid-Senior and Senior Helpdesk Support Engineers to join the Ebtikar team in its expanding capacity to meet the technical needs of our support center. You will be responsible for...

This full-time on-site role is for a Customer Care Representative located in Alexandria, Egypt.  The Customer Care Representative Responsibilities  will be as follows:Respond to customer queries,...

Experience as a technical support SpecialistExperience in (MS SQL SERVER - MYSQL) IS MUSTExperience IN WINDOWS SERVERRespond to customer queries in a timely and accurate way, via phone, email or...

Follow-up on the ticketing system through recording, handling and updating the status of any requests received on the ticketing system or emails to phone calls through:Responding to requests for...

Draft Overall Information Technology Strategy & vision.Experience with various applications & merging tools & techniques between it .Leads & follows up on the ERP Implementation.Leads the IT team (...

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example,...

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example,...

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Train computer...

Provide the necessary maintenance and troubleshooting of IT systems for end user devices.Communicate bugs, issues or defects in IT systems to the users through their different support channels &...

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example,...

Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the...

1.      Troubleshooting and Resolution: Identify Issues, Resolve Problems 2.      User Support: Respond to Requests and Provide Instructions: 3.      System Monitoring: Monitor...

The ability to clearly communicate technical issues to managementCan clearly read manuals and understand details instructions.Good knowledge of network cabling and network hardware...