Customer Support Representative

ََََ - مصر - Egypt

This full-time on-site role is for a Customer Care Representative located in Alexandria, Egypt.

 The Customer Care Representative Responsibilities  will be as follows:

  • Respond to customer queries, resolve customer complaints, and maintain customer satisfaction, promptly and accurately, via phone or email.
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with the relevant team.
  • Assist in training junior Customer Support Representatives

 The ideal candidate will be a good listener, patient, empathetic, and able to handle customer complaints professionally. A positive attitude and willingness to learn are essential.
 


Fluency in Arabic and English language both in writing and speakingExperience as a Customer Support Specialist or similar CS roleExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsPatience when handling tough casesExcellent communication and interpersonal skillsAbility to multitask, prioritize, and manage time effectivelyPleasant phone demeanor and strong typing skillsHave your own laptop to work from.
تاريخ النشر: ١٦ سبتمبر ٢٠٢٤
الناشر: Wuzzuf .com
تاريخ النشر: ١٦ سبتمبر ٢٠٢٤
الناشر: Wuzzuf .com