ROLE DESCRIPTION:

The Office Manager is responsible for leading the day-to-day administration, facilities management, workplace services, employee experience, and operational support activities within the Centre of Excellence (COE). This role ensures the efficient running of the office environment while supporting multiple functional teams including Finance, Credit, Human Resources, Procurement, Customer Services, Sales Operations, Logistics, Marketing, Services, Sales, and other business support functions.

The Office Manager acts as the central coordination point for facilities, office operations, supplier management, workplace governance, health and safety, employee engagement, and operational administration and does not replace the functional leaders’ roles & responsibility. The role is critical in maintaining a productive, complaint, and customer-focused working environment that enables the Centre of Excellence to deliver excellent service to internal and external stakeholders.

KEY RESPONSIBILITIES:

Office Operations Management:

• Manage the daily operations of the Centre of Excellence.

• Ensure a professional, efficient, and well-maintained office environment.

• Develop and maintain office policies, procedures, and administrative standards.

• Monitor office service levels and implement continuous improvement initiatives.

• Coordinate office space planning and seating arrangements.

Facilities Management:

• Manage all facilities-related services, including maintenance, security, cleaning, utilities, and office equipment.

• Liaise with landlords, property management companies, and service providers.

• Ensure office health, safety, and environmental compliance.

• Co-ordinate emergency procedures and business continuity planning.

• Conduct regular health and safety inspections.

Supplier & Contract Management:

• Manage relationships with external suppliers and service providers.

• Negotiate contracts and ensure service-level agreements (SLAs) are achieved.

• Monitor supplier performance and identify cost-saving opportunities.

• Oversee procurement of office supplies, furniture, equipment, and services.

Administrative Leadership:

• Lead administrative support services across the COE.

• Ensure effective document management and records administration.

• Manage office budgets and track expenditure.

• Approve operational purchases within delegated authority limits.

• Support audit and compliance requirements.

Employee Experience & Engagement:

• Support Functional leads with onboarding and induction processes for new employees.

• Coordinate employee engagement activities and office events.

• Foster a positive workplace culture.

• Manage office communications and employee announcements.

• Address office-related employee concerns.

Governance, Risk & Compliance:

• Ensure compliance with company policies and procedures.

• Support internal and external audits.

• Maintain health and safety records and documentation.

• Manage workplace risk assessments and mitigation plans.

• Coordinate business continuity and disaster recovery activities.

Project Coordination:

• Lead office improvement projects and workplace initiatives.

• Implementation of new workplace technologies and processes.

• Manage project budgets, timelines, and stakeholder communications.

Stakeholder Management:

• Build strong relationships with business leaders and functional heads.

• Act as the main point of contact for workplace and facilities issues.

• Support executive leadership with administrative and operational requirements.

• Collaborate with Sales, Services, Operations, HR, IT, Finance, Procure-ment, and Facilities teams.

Key Performance Indicators (KPIs)

Operational Excellence:

• Office uptime and operational availability.

• Service request resolution times.

• SLA compliance across vendors.

• Employee satisfaction with workplace services.

Financial Management:

• Office budget adherence.

• Cost savings achieved.

• Procurement compliance.

Health & Safety:

• Number of reportable incidents.

• Health and safety audit results.

• Emergency preparedness compliance.

Employee Experience:

• New employee onboarding satisfaction.

• Employee engagement scores.

• Workplace satisfaction ratings.

Qualifications & Experience

Essential:

• Bachelor’s degree in business administration, Operations Management, Facilities Management, Human Resources, or a related field.

• At least five years’ experience in office management, facilities manage-ment, workplace services, business operations, or an equivalent field.

• Experience supporting multiple departments in a medium-sized or large organisation.

• Strong experience managing service providers.

• Advanced Microsoft Office 365 skills.

• Fluent in English with respect to spoken and written communication is essential, additional Arabic language skills would be preferred.

Preferred:

• Experience in a Centre of Excellence environment.

• Facilities Management qualification.

• Project Management certification.

• Health & Safety certification.

• SAP Knowledge and experience.

Knowledge, Skills & Competencies

Leadership:

• Strong organisational leadership skills.

• Ability to manage multiple priorities and stakeholders.

• Excellent decision-making capabilities.

Communication:

• Exceptional English written and verbal communication skills.

• Strong presentation and reporting abilities.

• Ability to engage confidently with senior executives.

Operational Excellence:

• Process improvement mindset.

• Strong planning and coordination skills.

• Attention to detail and high levels of accuracy.

Commercial Acumen:

• Budget management experience.

• Contract negotiation capability.

• Supplier performance management.

Technical Skills:

• Microsoft 365.

• MS Teams.

• SharePoint.

• SAP or ERP systems.

• Procurement and facilities management systems.

Personal Attributes:

• Professional and highly organised.

• Proactive and solution oriented.

• Customer-focused.

• Strong interpersonal skills.

• Resilient and adaptable in a fast-paced environment.

About Us

Join a growing global business.

Westcon-Comstor is part of the US-based, multinational WestconGroup, a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding Egypt operations, which serves the MEA region. We have ambitious plans and huge future potential – you will be ideally placed to grow your career in a dynamic yet supportive culture.