Job description

Job Summary

Join our Cash Management Operations team and help deliver accurate, timely and well-controlled banking transactions. You will support payment processing, clearing, branch transactions, customer instructions and account maintenance while ensuring strong operational controls, regulatory compliance and a reliable client experience.

This opportunity is particularly suited to someone with 1–3 years of relevant banking experience, ideally within teller or branch operations, clearing and payments. Teller experience is a key requirement, with previous experience in a bank in Egypt preferred.

• Process branch transactions including cash, cheques, drafts and transfers accurately and within agreed turnaround times.
• Handle clearing, payment and cash management activities while validating customer instructions and transaction details.
• Investigate enquiries, complaints and processing exceptions and support their timely resolution.
• Review and process cheques, collections, Post-Dated Cheques (PDCs) and Post-Dated Cheque Deposits (PDCDs) in line with customer instructions and Bank procedures.
• Complete daily reconciliation follow-ups, including Nostro, sundry and Current Account and Savings Account (CASA) items.
• Maintain assigned securities, keys, registers and secure stationery in accordance with custody requirements.
• Participate in User Acceptance Testing (UAT) and User Verification Testing (UVT), where required.
• Prevent revenue leakage and ensure appropriate authorisation for entries affecting Profit and Loss (P&L) accounts.

Cash Management Operations & Data Integrity

• Apply effective controls to minimise transaction errors, operational losses and processing failures.
  
• Perform independent checks in line with segregation of duties and delegated authority.
  
• Identify and escalate operational risks, exceptions and control weaknesses promptly.
  
• Support remediation activities and contribute to satisfactory internal and external audit outcomes.
  

Risk Management & Control Effectiveness

•    Apply operational risk controls that safeguard the Bank against transaction errors, operational losses and control breakdowns.
•    Conduct independent validation activities in accordance with segregation of duties, authority limits and control requirements.
•    Identify, assess and escalate operational risk events, control weaknesses and emerging risks through appropriate governance channels.
•    Support remediation activities that strengthen control effectiveness and reduce recurring operational issues.
•    To ensure that the department gets a satisfactory audit rating in all external / internal reviews

Regulatory Compliance & Governance

• Follow applicable regulations, internal policies, Global Process Standards (GPS) and operating procedures.
• Perform Anti-Money Laundering (AML), sanctions and Financial Crime Compliance (FCC) checks in line with Bank requirements.
• Maintain appropriate documentation and evidence for audit, governance and regulatory purposes.
• Demonstrate strong conduct, compliance and risk awareness in day-to-day activities.

Continuous Improvement & Operational Excellence

• Look for practical ways to simplify processes, enhance efficiency and improve service quality.
• Support operational change, system testing and business continuity activities.
• Contribute to digitisation, automation and other process improvement initiatives.
• Share operational insights that strengthen team and service performance.

Stakeholder & Client Service Management

• Work collaboratively with Operations, Service Delivery, Risk, Compliance, Technology and business stakeholders.
• Communicate service issues and operational risks clearly and support timely resolution.
• Build effective working relationships across teams.
• Deliver responsive, accurate and professional support to clients and internal stakeholders.

Motivations

• Enjoys working in a fast-paced, transaction-driven banking environment.
• Takes pride in accuracy, reliability and strong operational controls.
• Motivated by resolving operational challenges and improving service delivery.
• Values collaboration, accountability and continuous improvement.

Skills Required 

• Teller and Branch Operations
• Payment Processing
• Cash Management
• Clearing and Settlement Management
• Transaction Management
• Governance, Risk and Compliance (GRC)
• Financial Crime Compliance (FCC)
• Operations and Service Delivery
• Reconciliation
• Issue and Service Recovery Management
• Stakeholder Engagement
• Operational Risk and Controls

Qualifications and Languages

• 1–3 years of relevant banking experience, with strong preference for teller or branch operations exposure.
• Practical experience in teller operations, clearing and payments is highly desirable.
• Previous experience within the Egyptian banking market is preferred.
• Business English.

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.