Company Description TP Cairo EG is part of a global customer experience organization that provides support services to leading international brands. The Cairo site focuses on delivering high-quality, multilingual customer care and technical support across various industries, including travel and aviation. Team members work in a structured, professional environment with training and development opportunities to grow their careers. The company emphasizes inclusive workplaces, clear performance standards, and continuous improvement in service quality. Joining TP Cairo EG means contributing to a collaborative team that supports customers around the world.
Role Description This is a full-time, on-site Customer Service (CS) role for Airline English speakers at B2/C1 level, based in New Cairo. The role focuses on assisting airline customers via phone, email, and chat by answering inquiries about bookings, changes, cancellations, and travel policies. Daily tasks include handling customer requests, resolving issues, providing accurate flight and service information, and documenting interactions in internal systems. The position also involves coordinating with airline teams when needed, following clear procedures and guidelines, and meeting service quality, response time, and customer satisfaction targets. Team members are expected to maintain professional, empathetic communication, adhere to company policies, and participate in ongoing training to stay updated on airline and aviation procedures.
Qualifications

• Strong communication skills, including clear spoken and written English at B2/C1 level.
• Customer Service experience or skills, with the ability to handle inquiries, complaints, and problem resolution.
• Knowledge or interest in Airlines and Aviation, with the ability to learn airline products, procedures, and policies.
• Sales awareness, with the ability to suggest services, upgrades, or alternatives that align with customer needs.
• Ability to work on-site in New Cairo on full-time rotational shifts, including weekends or holidays as required.
• Good computer literacy and ability to navigate multiple systems while assisting customers.
• Strong listening, empathy, and conflict-resolution capabilities, with attention to detail and accuracy.
• Previous experience in contact centers, travel, or hospitality is an advantage.