Company Description TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services and customer experience management. The company has evolved to meet the demands of the AI era, combining advanced technology with a human-centered approach. TP focuses on delivering sharper, modern, and empathetic support solutions for clients across diverse industries. Team members benefit from working in a future-ready organization that values innovation, service excellence, and professional growth. TP continues to build a dynamic work environment where people and technology collaborate to create better customer experiences.
Role Description This is a full-time, on-site English Call Center role located in New Cairo, providing telecom support to customers. Daily responsibilities include handling inbound and outbound calls in English, assisting customers with telecom-related inquiries, troubleshooting service issues, and providing accurate information about products and services. The role involves documenting interactions in the system, following established procedures, and escalating complex issues when necessary to ensure timely resolution. Team members are expected to meet quality, productivity, and customer satisfaction targets while maintaining professional communication at all times. Collaboration with supervisors and peers to share feedback, participate in training, and continuously improve performance is an important part of this position.
Qualifications

• Strong English communication skills at B2 level or higher, with clear spoken and written English.
• Customer service and communication skills to handle inquiries, resolve issues, and support diverse customer needs.
• English teaching and training experience or abilities that support coaching, guidance, and knowledge sharing within the team.
• Translation skills to accurately interpret and relay information when needed between English and local language.
• Proficiency in basic computer and typing skills, with the ability to work with CRM systems and telecom support tools.
• Completed secondary education; post-secondary studies in communications, languages, or related fields are an advantage.
• Ability to work on-site in New Cairo on rotating shifts, including weekends and holidays as required.
• Strong problem-solving skills, resilience under pressure, and a customer-centric mindset.
• Previous call center or telecom support experience is preferred but not mandatory.