Role Purpose

The Academic Supervisor oversees a team of teachers, driving instructional excellence, curriculum adherence, and continuous professional development. Grounded in Empathy and Proactivity, this role acts as a mentor and operational anchor, ensuring an outstanding educational experience while upholding high standards of academic integrity.

Key Responsibilities:

·Teacher Evaluation: Observe, evaluate, and coach teachers across regular schedules using standardized rubric audits.

·Lesson Planning Support: Review and approve lesson plans, supporting effective resource utilization and digital tool integration.

·Escalation Handling: Manage and resolve complex academic escalations from students or parents in coordination with the CX team.

·Mentorship & Development: Deliver structured feedback and individualized development plans to boost teacher retention and engagement.

·Learning Outcomes: Collaborate with track management to track, analyze, and report on student learning outcomes.

Core Values

·Integrity: Enforces strict compliance with academic rubrics, evaluation standards, and grading transparency.

·Empathy: Mentors teachers, providing constructive, compassionate feedback to foster growth and psychological safety.

·Flexibility: Adapts instructional support and schedules to meet the evolving needs of online operations across diverse regional tracks.

·Ownership: Takes full accountability for academic quality metrics, escalation resolutions, and teacher retention within assigned tracks.

·Humility: Actively listens to instructor challenges and student feedback, adjusting supervisory strategies accordingly.

·Proactivity: Identifies teaching performance gaps early and conducts targeted upskilling workshops prior to escalation.

·Teamwork: Works seamlessly with the Scheduling and Operations teams to ensure optimal resource allocation and class delivery.

Core Competencies

Technical Competencies

• Observation Methodology: Strong classroom observation and teacher feedback skills using standardized rubrics.
• Curriculum & QA Systems: Working knowledge of ESL curriculum delivery, lesson structure, and quality assurance standards.
• LMS & Digital Tools: Proficiency in virtual classroom technology, online LMS platforms, and educational delivery software.

Behavioral & Leadership Competencies

• Leadership & Coaching: Mentors instructional staff, drives performance management, and delivers supportive feedback.
• Conflict Resolution: Effectively addresses student and parent academic concerns with patience and resolution focus.
• Communication: Clear verbal and written communication in English and Arabic across academic teams.

Qualifications & Experience

• Bachelor’s degree in English, Education, or a related field.
• 4+ years in language teaching, academic coordination, or instructional leadership.
• Preferred: CELTA, DELTA, or TEFL certification.
• Online education experience is highly preferred.