Key Result Areas -
- All processing should be as per SOP/OPM’s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.

- Perform sanction checking of relevant parties in documents

- Handle Commodity Trade Operations documents

- Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages

- Ad-hoc tasks given by the Team Head

- Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.

- No revenue leakage due to miss out in charges collection

- No outstanding reconciliation entries pending in Nostro or Internal accounts.


Operating Environment, Framework and Boundaries, Working Relationships
- Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG

- Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.


Problem Solving
- Managing customers’ expectations, Ideation and working on automation projects

- Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

- Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

- Audit observations if any, must be closed in an effective and timely manner.


Decision Making Authority & Responsibility
- Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

- Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.

- Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results

- Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.

- Shares responsibility with his/her seniors.


Knowledge, Skills and Experience
- Bachelor's Degree

- At least 3-4 years of relevant working experiences in Trade Operations

- Expert level knowledge in Understanding of Import Payments (Trust Receipts, Advance Payments, Funded Risk Participations)

- Expert level knowledge of accounting entries and UATs.

- Understanding of amortization principles

- Good communication skills, Team Management and interpersonal skills

- Proficiency in MS Office (Word and Excel)

- Attentive to details, good analytical skills and interpersonal skills

- Able to work under pressure, excellent organizational skills and good team player.