Company Description Capital is a growing organization focused on delivering reliable financial and customer-focused services to a diverse client base. The company is committed to building long-term relationships through transparency, responsiveness, and solutions that support customer goals. Team members are encouraged to contribute ideas, collaborate across functions, and take ownership of delivering excellent service. Capital provides opportunities for professional development and values integrity, accountability, and respect in every interaction.

Role Description This is a full-time, on-site Customer Service Representative role based in Alexandria. The Customer Service Representative will handle inbound and outbound customer inquiries via phone, email, and other channels, providing accurate information about products, services, and account details. Responsibilities include resolving issues, processing basic account updates or requests, documenting interactions in internal systems, and escalating complex concerns when necessary. The role also involves following established procedures, meeting service-level targets, and contributing to continuous improvement of customer service processes. The representative will work closely with colleagues and other departments to ensure a consistent, high-quality customer experience.

Qualifications

• Strong customer service and customer support skills, with a focus on building positive customer relationships.
• Ability to contribute to customer satisfaction and customer experience through attentive listening and clear communication.
• Experience working in a Customer Service Representative or similar customer-facing role is preferred.
• Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
• Comfort using computer systems, CRM tools, and standard office software to manage and document customer interactions.
• Proven problem-solving skills, attention to detail, and the ability to follow procedures accurately.
• Ability to work on-site in Alexandria, collaborate with a team, and maintain reliability in scheduling.
• High school diploma or equivalent required; additional education or training in customer service or business is a plus.