Company Description Raya Customer Experience (Raya CX) delivers next-generation BPO and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive and highly skilled labor markets to provide reliable, scalable operations. Raya CX offers integrated outsourcing solutions backed by advanced technology, strong operational strategies, and continuous improvement. The organization focuses on innovation and high-quality service delivery to support long-term client success.
Role Description The CS English (B2/C1) role is a full-time, on-site position based in Qesm 1st 6 October. This role involves handling customer inquiries in English via phone, email, chat, or social media, ensuring timely, accurate, and professional responses. Daily tasks include understanding customer needs, providing clear information and solutions, and escalating complex issues to appropriate teams when needed. The role also involves maintaining up-to-date knowledge of products, services, and procedures, and documenting interactions in the customer support systems. Team members are expected to collaborate with colleagues, participate in performance and language training, and consistently meet quality, productivity, and customer satisfaction targets.
Qualifications

• Strong English communication skills at B2/C1 level, including clear spoken and written communication.
• Customer Service experience and the ability to handle inquiries, complaints, and problem-solving with empathy and professionalism.
• English Teaching, Training, or coaching skills that support continuous improvement of communication and service quality.
• Translation skills to accurately interpret and convey information between English and local languages when required.
• Ability to work on-site in Qesm 1st 6 October on rotating shifts, including weekends or holidays if needed.
• Good listening skills, patience, and resilience in a fast-paced customer-facing environment.
• Basic computer literacy and familiarity with CRM or contact center tools is preferred.
• Previous experience in a contact center or BPO environment is an advantage; high school diploma or higher education is preferred.