Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services to Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, enabling consistent delivery of high-quality support solutions. Its integrated outsourcing services are powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a dynamic environment focused on service excellence and professional growth.
Role Description The Customer Support (English) B2/C1 role is a full-time, on-site position based in Qesm 1st 6 October. In this role, team members handle inbound and outbound customer interactions in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving customer issues, escalating complex cases to appropriate departments, and ensuring timely follow-up to maintain high levels of satisfaction. The role also involves providing basic technical support, documenting interactions in internal systems, and adhering to company policies and quality standards. Collaboration with colleagues and supervisors is essential to meet performance targets and contribute to a positive customer experience.
Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on empathy and solution-oriented service.
• Excellent Interpersonal Skills for clear, respectful, and professional communication with diverse customers and team members.
• Capability to provide Technical Support, including understanding common user issues and following troubleshooting guidelines.
• Solid Analytical Skills to identify customer needs, interpret data or instructions, and make sound decisions in real time.
• Advanced English language proficiency (B2/C1) in speaking, reading, and writing.
• Ability to work on-site in Qesm 1st 6 October and maintain consistent attendance for full-time shifts.
• Comfort with using CRM or ticketing systems and basic computer applications (e.g., email, spreadsheets, web-based tools).
• Previous experience in customer service, call centers, or technical support is preferred but not mandatory.
• Adaptability to fast-paced environments, openness to feedback, and commitment to continuous learning and improvement.