Location: Alexandria, Egypt

Employment Type: Full-Time

Experience: Minimum 5 years in the coffee industry

We are looking for an experienced and motivated Senior Store Manager to lead our coffee store operations in Alexandria. The ideal candidate will have a strong background in the coffee industry, proven leadership skills, and the ability to ensure excellent customer experience while driving store performance and profitability.

• Manage the day-to-day operations of the coffee store.
• Lead, supervise, and motivate the store team.
• Ensure high standards of customer service and overall guest experience.
• Monitor sales performance and work toward achieving store targets.
• Manage staff schedules, attendance, and daily operational requirements.
• Ensure consistent product quality and adherence to company standards.
• Monitor inventory, stock levels, and minimize waste.
• Maintain high standards of cleanliness, hygiene, and store presentation.
• Handle customer feedback and resolve complaints professionally.
• Train and develop team members to improve performance.
• Prepare and review daily and monthly operational reports.
• Ensure compliance with company policies, food safety standards, and operational procedures.

• Minimum 5 years of experience in the coffee industry.
• Previous experience in a Store Manager, Senior Store Manager, or similar leadership position.
• Strong knowledge of coffee shop operations and customer service.
• Proven ability to lead and manage a team.
• Strong communication and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational and time-management skills.
• Good understanding of sales, inventory, and operational KPIs.
• Willingness to work flexible hours, including weekends and holidays when required.