Company Description Groovy Aesthetic clinics focus on holistic well-being, offering medical-grade spa services that address the entire body rather than a single area. The clinics provide a broad range of services, including advanced skin-care treatments, nutritional support, spa therapies, and a modern gym, all delivered to medical standards. Every service is supervised by experienced doctors and medical professionals to ensure safe, effective outcomes. Groovy is committed to creating a relaxing, comfortable atmosphere where clients can feel confident and cared for, aligning personal confidence with the clinic’s success. Role Description The Retention Marketing Manager is a full-time, on-site role based at Groovy Aesthetic clinics in Heliopolis. This role is responsible for developing and executing retention strategies to increase client loyalty, repeat visits, and lifetime value across all clinic services. Day-to-day tasks include designing targeted campaigns, managing client communication flows, analyzing performance data, and optimizing offers and programs for different client segments. The Retention Marketing Manager collaborates with clinic operations, customer service, and marketing teams to ensure a consistent client experience and effective promotion of treatments and memberships. The role also involves monitoring feedback, testing new retention initiatives, and preparing regular reports and recommendations for leadership. Qualifications Client retention and loyalty skills, including Customer Retention and Market Segmentation, to design and manage effective retention programs. Data-oriented capabilities, such as Marketing Analytics and strong Analytical Skills, to evaluate campaign performance and make data-driven decisions. Organizational and coordination abilities, including Project Management, to plan, execute, and track multiple retention initiatives simultaneously. Proficiency with CRM platforms, email marketing tools, and basic reporting dashboards. Strong written and verbal communication skills, with the ability to tailor messaging to different client profiles. Experience in marketing roles within wellness, healthcare, beauty, or hospitality environments is preferred. Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience. Ability to work on-site in Heliopolis, collaborate with cross-functional teams, and maintain a client-centered mindset.