Job Description

Job Title: Telesales Agent
Company: iVein Clinics
Location: Alexandria, Egypt
Experience Level: 1 - 2 Years
Industry: Healthcare / Medical Clinics

Job Summary:

We are seeking a results-oriented and persuasive Telesales Agent to join our team at iVein Clinics in Alexandria. In this role, you will be the first point of contact for potential patients, introducing our specialized medical services, answering inquiries, and scheduling clinic appointments. If you have 1-2 years of experience in telesales, excellent communication skills, and a passion for helping people access quality healthcare, you are the perfect fit for this position.

Key Responsibilities:

• Place outbound calls to potential patients/leads to introduce iVein Clinics' specialized medical treatments and services.

• Answer inbound inquiries promptly and professionally, providing accurate information about clinic procedures, packages, and medical staff.

• Convert leads and inquiries into confirmed clinic appointments and follow up on no-shows or rescheduled visits.

• Understand patient needs and concerns compassionately, offering appropriate solutions and highlighting clinic value.

• Maintain and update the patient database/CRM with accurate call logs, patient information, and appointment statuses.

• Meet or exceed daily and monthly targets for call volume, conversion rates, and booked appointments.

Requirements

• Bachelor’s degree in any relevant field.

• 1 to 2 years of proven experience as a Telesales Agent (experience in the medical sector, clinics, or healthcare industry is highly preferred).

• Excellent verbal communication, active listening, and negotiation skills.

• Strong ability to handle patient objections and close bookings effectively.

• Patient-centric mindset with empathy and high emotional intelligence.

• Good command of English and proficiency in using CRM systems or basic computer tools.

• Ability to work under pressure and achieve set targets in a dynamic environment.