At EFS Facilities Services, we are looking for an experienced and passionate Soft Services Trainer to drive operational excellence, workforce capability, and service quality across our soft services operations in Egypt. This role is critical in developing a highly skilled frontline workforce, ensuring compliance with industry best practices, and embedding a culture of service excellence across housekeeping and soft services operations.
Role Overview The Soft Services Trainer will be responsible for designing, developing, and delivering practical training programmes that enhance the knowledge, skills, and competencies of employees engaged in housekeeping and soft services operations. The role requires an experienced professional who can translate operational standards into effective learning experiences, drive behavioural excellence, and ensure consistent service delivery across diverse project environments. This aligns with EFS's focus on enhancing soft services competencies and delivering high-quality, client-focused facilities management services.
Key Responsibilities Design and deliver classroom, practical, and on-site training programmes for housekeeping and soft services employees Conduct induction, refresher, compliance, and skill enhancement training across housekeeping, cleaning, waste management, and related soft services functions Deliver training on cleaning methodologies, chemical handling, equipment usage, hygiene standards, infection control, customer service, and workplace presentation Implement and maintain training programmes based on BICSc standards and industry best practices Assess training needs in collaboration with operational leaders, site management teams, and client stakeholders Develop training materials, assessments, SOP-based learning content, toolkits, and competency frameworks Conduct skills assessments, practical evaluations, and certification programmes to measure workforce competency Maintain accurate training records, attendance reports, competency matrices, and certification trackers Coach supervisors and frontline teams to reinforce quality standards, productivity, safety, and continuous improvement Support project mobilisations, audits, inspections, and operational readiness through targeted capability-building initiatives Identify performance gaps and recommend training interventions to improve service quality, compliance, and customer satisfaction Promote a culture of learning, professional development, and operational excellence across the workforce
What We’re Looking For 5–6 years of experience in training, learning & development, housekeeping operations, or soft services management within facilities management, hospitality, healthcare, aviation, or related industries Proven experience delivering training to large frontline and multicultural workforce populations Strong knowledge of housekeeping operations, cleaning methodologies, hygiene standards, chemical management, and soft services best practices Hands-on experience developing and delivering structured training programmes and competency assessments Excellent communication, presentation, facilitation, and coaching skills Strong stakeholder engagement and ability to work across multiple sites and operational teams Passion for developing people and driving service excellence Experience within facilities management environments will be highly preferred
Educational Qualifications Bachelor’s degree in Hospitality Management, Facilities Management, Business Administration, Education, or any related discipline from a recognized institution BICSc Certification is mandatory Additional certifications in Training & Development, Housekeeping Management, Learning & Development, or Occupational Health & Safety will be an added advantage
Why Join EFS Facilities Services? Be part of a leading global facilities management organisation Drive workforce capability and service excellence across large-scale operations Play a key role in shaping training standards and operational performance Work closely with operational leaders and frontline teams Dynamic, multicultural, and growth-oriented environment
Location Cairo (EFS Egypt)