Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

1. Clean the rooms according to identified standards.
2. Sign when taking and handing back keys.
3. Start off by dusting the general area in the lobby.
4. Organise the floor trolleys and procure missing material.
5. Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g., extra bed, pillows, towels, etc.).
6. Collect the empty plates, glasses, and utensils in the rooms and place them on the shelf in front of the elevator.
7. Clean the rooms assigned to him/her according to the identified standards.
8. Fill in the room status, textile report, and amenities report in the maid report.
9. Immediately inform by phone the Housekeeping Office of any maintenance and repairs needed in the floors, corridors, offices, or rooms and also inform the Floor Supervisors.
10. Immediately report any room discrepancies.
11. Immediately hand in all lost and found items to the Housekeeping Office.
12. Use and maintain the floor offices and amenities offices in a clean and orderly manner in line with the desired standards.
13. Perform all duties assigned by seniors.
14. Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g., Do Not Disturb, cleaning not requested, etc.).
15. Must take part in vocational trainings and sign the attendance form.
16. Be familiar with and implement the hotel’s security rules.
17. Make sure that all materials used to make up the rooms are ironed, unsoiled, intact, and proper. Otherwise, tie a knot in such items and send them to the laundry.
18. Vacuum the floor corridors and dust the dressers, objects, and paintings every morning and in the evening.
19. Regularly vacuum and mop the guest staircases.
20. Start and end work by vacuuming and mopping the staircases and area in front of the service lifts.
21. Be clean, friendly, and hygienic.
22. Encourage colleagues to be productive by coming up with new ideas.
23. Be a member of the Emergency Response Team.
24. Participate in activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary trainings. Aim to minimize consumption of all materials and equipment currently used (paper, printed materials, etc.).
25. Implement necessary warnings and departmental trainings to save energy inside the facility. Carry out decisions taken for energy saving and consider the environmental effects and energy efficiency of purchased equipment.
26. Carry out responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.
27. Carry out all responsibilities related to the quality management systems implemented at the facilities.
28. Perform all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a primary school or vocational diploma.
Experience: Able to learn the job in a few months and enhance knowledge within one year.
Foreign language: Not expected.
Courses and training: Not expected.
Computer literacy: Not compulsory.
Skills: Expected to use the devices and equipment related to the job. Expected to know standard work routines and general rules. Required to possess certification for the job, if necessary. Must be reliable, aware of personal hygiene, in good health to perform the job, able to express themselves well and communicate easily, presentable, eager to learn and work in this area, have a sense of responsibility, and be disciplined.