Mal is building the world's first AI-native Islamic digital platform reimagining banking, commerce, and beyond through intelligent systems, ethical design, and deeply human experiences. We don't bolt AI onto existing products. We build products where AI is the interface. We're looking for a Sr Product Designer to join our AI team and define how humans interact with intelligent systems. This is not a traditional design role. You'll shape the personality, tone, and behavior of our AI across chat, voice, and hybrid UI patterns ensuring every interaction feels intuitive, trustworthy, and distinctly human. If you've shipped real AI products and you're energized by the frontier of conversational UX, this role was written for you.

Design AI-first experiences across chat, voice, and hybrid UI patterns for banking, shopping, travel, and beyond

Define AI behavior: tone of voice, response structures, follow-up logic, and interaction decision trees

Translate complex, multi-step workflows into simple, guided AI interactions

Design multi-turn conversations including ambiguity handling, edge cases, and graceful recovery flows

Prototype rapidly using AI-native tools (Lovable, Cursor, v0, etc.) to validate real flows before build

Collaborate closely with engineering to align interaction design with LLM capabilities and constraints

Ensure AI integrates seamlessly with surrounding UI cards, actions, suggestions and not just raw chat output

Ship end-to-end AI chat UI for the Travel vertical covering flight search, selection, and booking flows

Ship hotel discovery and booking experience within the Travel vertical including multi-turn conversation states

Deliver the Shopping AI chat UI including product discovery, recommendations, and checkout interaction patterns

Ship the eSIM onboarding and activation flow as a complete, production-ready AI-guided experience

Ensure all three verticals (Travel, Shopping, eSIM) are consistent in AI tone, response structure, and UI patterns

Hand off all flows to engineering with documented interaction specs, edge cases, and empty/error states

Desired Candidate Profile

• Proven experience designing and shipping AI products this is non-negotiable
• Portfolio demonstrating real AI interaction design work (not just concepts or speculative projects)
• Strong systems thinking: able to design flows, states, and edge cases not just individual screens
• Deep intuition for conversational UX knowing when AI should ask, suggest, act, or stay silent
• Comfortable using AI tools (ChatGPT, Claude, Cursor, etc.) as a core part of your daily design workflow
• Working understanding of LLM behavior: context limits, hallucinations, and latency trade-offs
• Ability to design within real-world technical constraints in partnership with engineering
• Strong UX/UI fundamentals with the ability to deliver polished, production-ready designs
• Experience designing agent-like or multi-step AI workflows
• Background in fintech, neobanking, or other regulated, complex product domains
• Motion and interaction design skills
• Familiarity with Islamic finance principles or sensitivity to culturally nuanced product design
• Experience in early-stage or 0-to-1 product environments