Company Description Tripatak.com is a travel services company focused on helping individuals and organizations plan and book memorable trips. The company offers a range of travel solutions, including flight bookings, hotel reservations, package tours, and customized itineraries. Tripatak.com emphasizes personalized service, transparent pricing, and reliable support before, during, and after travel. Team members work in a dynamic environment that values collaboration, customer satisfaction, and continuous learning. The company is growing and provides opportunities for career development in the travel and tourism sector.
Role Description The Sales Travel Consultant is a full-time, on-site role based in Cairo, Egypt. This role involves advising customers on travel options, creating tailored itineraries, and booking flights, hotels, tours, and other services through Tripatak.com’s systems and partner platforms. The consultant responds to inquiries in person, by phone, and online, provides accurate information on destinations, pricing, and policies, and follows up with leads to convert them into confirmed bookings. Daily tasks include handling customer service issues, processing payments, preparing travel documents, and maintaining up-to-date records of bookings and client preferences. The role also requires working closely with colleagues to meet sales targets, participating in product and destination training, and contributing feedback to improve services and customer experience.
Qualifications
Strong Communication and Customer Service skills to interact effectively with clients and handle inquiries and issues in a professional manner. Proven Sales abilities, with experience in converting leads, upselling services, and meeting or exceeding sales goals in a travel or related industry. Experience in Sales Management or coordinating sales activities, including tracking performance and supporting team objectives. Ability to deliver Training related to travel products, booking tools, or customer service processes is an advantage. Familiarity with travel booking systems, GDS platforms, or online reservation tools, and strong attention to detail when handling travel documents. Good organizational and time management skills, with the ability to manage multiple bookings and customer requests at once. Comfort working in an on-site environment in Cairo, Egypt, with flexibility to work shifts, weekends, or holidays as needed. Relevant experience in travel, tourism, hospitality, or a similar customer-facing field; a diploma or degree in Tourism, Business, or a related area is preferred. Proficiency in English and Arabic, both written and spoken; additional languages are a plus.