Overview of the role

The retail sales representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A retail sales representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.

What you will do

Operational & Commercial

• Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.
• Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.
• Coordinate with the procurement executive for information pertaining to stocks in the assigned area.
• Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.
• Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.
• Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.
• Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.
• Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.
• Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.
• Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.
• Stay updated on changes in product range, report customer feedback on product range issues to the sales manager.

Required skills to be successful

• Sales-driven with a strong customer focus.
• Excellent communication and interpersonal skills.
• Proficiency in English, with Arabic preferred.
• Ability to understand customer needs and build strong relationships.

What qualifies you for the role

• Secondary education.
• Minimum 3 years of experience in a similar retail sales role.
• Excellent communication and interpersonal skills.
• Proven sales-driven mentality and problem-solving skills.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.

The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.