j OB DESCRIPTIONPayroll Service Operations Support payroll account servicing by coordinating client requests to maintain operational continuity. Manage receipt and verification of payroll company documents to ensure processing accuracy. Facilitate fulfilment of payroll requirements including account setup and access tools to support readiness. Track service requests to maintain agreed delivery timelines. Client & Internal Coordination Act as a primary contact for payroll companies to manage servicing communication effectively. Coordinate with internal departments to ensure timely completion of payroll requirements. Address service issues through escalation to maintain client satisfaction. Maintain proactive engagement with payroll partners to strengthen working relationships. Compliance & Quality Support Ensure payroll servicing activities follow operational procedures to maintain service standards. Monitor documentation accuracy to support regulatory compliance. Report service risks or delays to management to enable corrective action. Support process improvements to enhance operational efficiency. Strategy Participate in the formulation and implementation of the Payroll Service Delivery & Support department strategy to ensure the alignment with ADIB strategy. Policies, Processes and Procedures Participate and recommend improvements to the policies, processes and procedures and manage their implementation to ensure that all relevant procedural / legislative requirements are fulfilled. Day-to-Day Operations Supervise the day-to-day operations of the Payroll Service Delivery & Support team providing guidance in the related area, encouraging team work and facilitating related professional work process in order to achieve high performance standard. People Development Lead the effective achievement of the team objectives by setting individual targets, developing and motivating staff, providing of formal and informal feedback and appraisal in order to maximize subordinate and department performance. Compliance Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal ADIB policies and code of conduct in order to maintain ADIB's sound legal position and mitigate any potential risks. Qualifications:Bachelor’s degree in Business Administration, Finance, or related field. Senior Manager: 8 – 10 years of experience in banking operations, payroll servicing, or service delivery leadership. Manager: 6 - 8 years of experience in banking operations, payroll servicing, or service delivery leadership. Proven experience managing operational teams in a financial environment. Strong knowledge of payroll account servicing processes. Preferred Qualifications MBA or postgraduate Certificate in Banking or Business Management. Professional certification in sales leadership or relationship management. Technical Skills Sales strategy planning and execution. Performance analytics and reporting. Soft Skills Strategic thinking and decision-making. Team leadership and coaching capability. Communication and influencing skills. Accountability and performance management. Problem-solving and escalation handling.