Job Description

Roles & Responsibilities

We are hiring an IT Helpdesk Specialist to provide first-line technical support and ensure smooth daily IT operations. You will troubleshoot hardware and software issues, support users, and maintain system reliability across the organization. The role directly impacts productivity, system uptime, and employee experience.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Troubleshoot, diagnose, and resolve IT incidents and service requests.
• Install, configure, and maintain user devices, applications, and peripherals.
• Escalate complex technical issues to higher-level support teams when needed.
• Maintain accurate records of incidents, solutions, and asset information.
• Support user onboarding, offboarding, and access management.
• Ensure compliance with IT policies, security standards, and best practices.

Desired Candidate Profile

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 1 3 years of experience in IT support, helpdesk, or technical support roles.
• Strong knowledge of Windows environments, basic networking, and common business applications.
• Ability to diagnose and resolve technical issues efficiently and professionally.
• Strong communication and customer service skills.
• Willingness to work on-site and provide hands-on technical support.