Job Description

Roles & Responsibilities

We are seeking a dynamic and results-driven General Manager to lead The Westin Cairo Golf Resort & Spa, a luxury wellness-focused destination. This role requires a seasoned hospitality leader with a strong operations background , proven experience in managing large-scale resort or luxury hotel environments, and the ability to drive operational excellence, guest satisfaction, and financial performance. The ideal candidate will embody Westin s commitment to well-being, delivering enriching guest experiences while fostering a high-performance culture across all departments. Fluency in Arabic is preferred to support effective engagement with guests, associates, and local stakeholders.

Key Responsibilities

Operational Leadership

• Provide strategic direction and hands-on leadership across all hotel operations, ensuring seamless service delivery and execution of brand standards
• Drive operational excellence across Rooms, Food & Beverage, Spa, Golf, and Recreation offerings
• Continuously enhance guest satisfaction, service quality, and overall experience in line with Westin brand expectations

Financial Performance

• Achieve and exceed financial targets, including revenue growth, GOP, and profitability metrics
• Lead budgeting, forecasting, and cost management efforts with a strong focus on driving efficiencies
• Identify new revenue opportunities, particularly within resort, wellness, and leisure segments

People Leadership & Culture

• Build, develop, and inspire a high-performing leadership team
• Champion Marriott International s culture, values, and associate engagement initiatives
• Foster a collaborative, inclusive, and guest-centric work environment

Guest Experience & Brand Positioning

• Act as the primary ambassador for the hotel, ensuring an elevated and personalized guest journey
• Strengthen the resort s positioning as a leading wellness and luxury destination in Cairo
• Maintain strong visibility with guests, VIPs, and key clients

Stakeholder & Owner Relations

• Maintain effective relationships with ownership, ensuring alignment on performance and strategic goals
• Provide regular updates on operational and financial results
• Engage with local community, partners, and tourism stakeholders to enhance brand visibility

Compliance & Risk Management

• Ensure full compliance with Marriott International policies, brand standards, and local regulations
• Maintain high standards in safety, security, and asset protection

Desired Candidate Profile

• Proven track record as a General Manager or Hotel Manager in a luxury hotel or resort environment
• Strong operations background with deep expertise across multiple hotel functions
• Demonstrated ability to lead large, complex teams and deliver strong financial results
• Experience in resort, wellness, or lifestyle hospitality concepts is highly advantageous
• Strong commercial acumen with a guest-centric mindset
• Excellent communication and leadership skills
• Arabic language skills preferred
• Degree in Hospitality Management or related field preferred