Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East regions. With years of expertise, the company provides high-value, customized solutions tailored to meet the unique outsourcing needs of clients across various industries. ETISAL is dedicated to helping businesses focus on their core operations while improving service delivery to their customers. By combining global reach with cultural understanding, ETISAL delivers innovative services, cutting-edge technologies, and industry best practices to exceed client expectations.

Role Description

This is a full-time, on-site role for a Back Office English (Voice & Non-Voice) professional located in Cairo. Responsibilities include handling back office operations, providing customer service, managing both voice and non-voice inquiries, and assisting with finance and sales-related tasks. The role requires efficient communication and administrative support to contribute to the seamless functioning of business processes.

Qualifications

Proficient in Back Office Operations to manage and support internal processes efficiently Strong Communication and Customer Service skills to handle inquiries and deliver outstanding support Basic understanding of Finance and Sales to assist with relevant operational tasks Strong attention to detail, organizational skills, and the ability to work in a team Fluency in English, both written and spoken Prior experience in a similar role is preferred