Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating with over 10,000 web-enabled multi-channel stations. The company manages outsourcing agreements with prominent government and commercial entities, offering services in 10 different languages. With sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed delivers a broad range of services, including customer service, back-office operations, social media analysis, and infrastructure management. Recognized globally for excellence, Xceed has received numerous prestigious awards and holds key certifications, including ISO and COPC standards. The company is committed to fostering a sustainable and inclusive work environment while delivering exceptional customer experiences.
Role Description The Quality Specialist (GSM) is responsible for monitoring and ensuring adherence to quality standards within company operations. Daily tasks include conducting quality audits, analyzing and evaluating performance data, and identifying improvement areas in processes. Additionally, the role requires implementing quality control measures, preparing detailed reports, and collaborating with teams to enhance service delivery. This is a full-time, on-site role based in Cairo, Egypt.

Requirements:
-English level B2
-Quality experience as Quality for 1 year.
-Call Center and GSM Mobile background.
-Experience in the telecom industry (Accounts) is a must like -COPC awareness and knowledge.
If you are interested please send your updated CV to