Job Purpose:
Promote the development and growth of NBK market share through selling a value-added financial service to achieve set of objectives and applying superior quality service to keep NBK Image. Handle clients’ requests at the bank, as well as for achieving financial targets for the branch.
Key Responsibilities & Accountabilities:
Provide customers with basic information on all banks products to increase customer awareness and ensure high level of quality service. Achieve assigned targets / volume / attrition /cross sell for the branch in both assets and liabilities to ensure that targets are met. Track customers’ inflow and outflow and contact customers to seek any information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets. Handle customers queries and complaints and ensure effective closure of complaints within the set of TAT and SLA to reach customer satisfaction and loyalty. Prepare daily sales report including sales activities and call reports to be shared with the branch manager to track sales performance achievement versus budget. Introduce and promote alternative channels to customers to reduce traffic in branches. Provide feedback to the branch manager to any possible fraud /risks for guidance and assistance.
Qualifications & Experience:
University in degree in commerce (or equivalent).1-4 years of experience in related experience in the banking sector or insurance field. Product and services knowledge. Proven experience in sales or customer service.